FAQ's - SEEK GPS trackers
NutTAG SEEK GPS FAQ's
Q: What is GPS?
A: GPS is used for real-time or live tracking, see location activity and manage your GPS features via the easy to use Mobile App or Web Portal. The majority of GPS units available on the international market are made for use on 2G cell service. In 2017 Australia has forced the upgrade of all cell active services to 3G / 4G. Our GPS products are fully certified to meet Australian & International standards – ask about using SEEK GPS whilst travelling.
Q: What are the costs?
The unit is $199, you will then require a subscription. We offer Vodafone ($95 per annum) which is typically fine inner city and Telstra ($185 per annum) which is best for outside metro areas, having less coverage. You can find which will work best in your area by searching your post code in the coverage map.
Q: International roaming?
A: We offer two bands within our GPS (900MHz and 850MHz) each are suitable for different countries, let out team know where you plan to travel and they will assist you in selecting the correct device. International roaming can be activated for $1 per day, ask us to get you setup - firstname.lastname@example.org
Q: Are there any contracts?
A: Our SIM cards are embedded in our device and charged with 12 months of data – so they are ready for use out of the box. There are no contracts, so you can let the data expire and not renew if you choose.
Q: Notification and Alerts?
A: Notifications and Alerts are sent directly to your App and Online Portal. You can also request for these to be sent via SMS however for this feature you will require an SMS pack. You can purchase this within the accessories on the purchase page.
Q: Is 3G required for Australia?
A: Yes 3G is a minimum requirement for all Australian users. The majority of GPS units available on the international market are made for use on 2G cell service. In 2017 Australia has forced the upgrade of all cell active services to 3G / 4G. Our GPS products are fully certified to meet Australian & International standards – so they are compatible in Aus as well as anywhere else in the world.
Q: Do I need Vodafone or Telstra?
A: Please refer to coverage map to determine the best service for your location.
Q: Why do I need to get a SIM for GPS Tracker?
A: The device uses Mobile network to send out the GPS data that built-in GPS receiver gets. And the device uses Mobile network to interact with a back-end server.
Q: How many numbers could be set into the device?
A: You can set up to 5 different numbers to SMS alert or directly call, however for this feature you will require an SMS pack. You can purchase this within the accessories on the purchase page.
Q: What is the accuracy of GPS positioning?
A: The device can provide 2 to 10 meters accurate GPS positioning. But it’s based on the environment of the device. The accuracy could be affected by could, rain, snow etc.
Q: Will the device be working indoor?
A: Yes the device will still work, however like all true GPS devices they can experience bouncing signals and can have a hard time with accuracy. The bluetooth trackers are best suited for indoor tracking.
Q: How long the battery will last with one full charging?
A: The device was designed with battery life in mind.
Battery life is influenced by several different factors, such as cellular coverage, GPS availability, temperature and your device’s activity level. Depending on usage, mode and environmental factors battery life is between two and seven days. The battery is completely re-charged within three hours.
Q: How does the SOS button work?
A: By pressing the button for around 3 seconds, this will alert up to all mobile phone numbers you have allocated to the position of the tracker. It will also send an alert to the tracking platform if someone is monitoring and therefore assistance can be summoned immediately. This function is only effective if someone has been notified, or allocated, to the fact that they might receive a request for assistance and have the means to react.
Q: Is the device waterproof?
A: It is water resistant to Standard IPX5 which is an Ingress Protection Rating. It will with stand a stream of water.
If your GPS is showing up in Melbourne it means that it hasn't got its first satellite location fix.
Q: Why is my GPS is Showing the wrong location?
Get your first location fix:
1. Turn your SEEK GPS off.
Do this by holding the SEEK button(button on the front), and the call button(button on the side) down for four seconds. The lights on the side will turn off and the unit should vibrate.
2. Go outside or ensure you are near a window.
3. Turn SEEK GPS on.
Do this by holding the call button on the side for one second. Lights should start flashing on the side.
4. Hold the SEEK button on the front for three seconds.
Your device should come online in a few minutes. If problems persist please email us on email@example.com or call us on 1300 66 22 80.